Booking Terms

Enrolment 
To book any of our services, students can fill in the signup form provided onour website, contact us by email or come to the school in person.
Alternatively, they can book through an appointed agent or agency. Signing upwhatever the means used implies the acceptance of these terms and conditions

Payment 
Payment is possible by credit/debit card (Mastercard or Visa) either online orin person at the school. Students that have paid in advance will have absolutepriority. Online payments are through secure methods and students can be assured that there data is protected at all times.

Cancellations & Terminations
Cancellation refers to the period up to the start date of the first course you are attending.
Cancellations in all circumstances can be converted to online classes or as a voucher that can be used at any of our destinations. However, if students do not wish to take up the online offer, cancellations will be refunded at the following rates:

·      More than 14 days before the scheduled start date: 50% of tuition fees and 80% of other fees (e.g., accommodation or tours).

·      14 days or less before the scheduled start date:50% of tuition fees and 50% of other fees.

Termination means stopping or leaving all or part of the course or courses booked, including extensions, once the first class has started. In all cases, no refunds will be made after the arrival date listed on the booking confirmation form.Any courses or lessons missed or cancelled due to late arrival, early departure, illness, or any other circumstances will be converted to online classes only for full remaining weeks not attended.

 

Cancellation & Termination Summary

Scenario

Refund Option

Conversion to Online Classes or Voucher

Accommodation/Tours

Notes

Cancellation >14 days before start date

100% of tuition fees

✅ Available

100% refund

Students may choose refund, online classes or a voucher

Cancellation ≤14 days before start date

❌ No refund

✅ Available

❌ No refund

Students may choose online classes or a voucher. No refunds are made for accommodation or tours.

Termination after course start

❌ No refund

✅ Only full remaining weeks

❌ No refund

E.g., leaving mid-week forfeits that week. No refunds are made for accommodation or tours.

Each full week of classes will convert into 1 week (10 hours) of private online classes, except for Bildungsurlaub & SIELE/DELE which convert into 15 hours of online private classes.